Updated: may 2025
Website: www.HomeAngels.in
Email: support@homeangels.in
1. Service Overview
HomeAngels is a private limited firm that provides household staffing solutions including, but not limited to, 24-hour live-in nannies, maids, cooks, and elderly care attendants. We facilitate the connection between households (clients) and verified domestic workers (staff), and offer ongoing support, training, and replacement as needed.
2. Definitions
- Client: The person availing services from HomeAngels.
- Staff: Any individual placed by HomeAngels to work for the Client.
- Service Fee: One-time payment to HomeAngels for coordination and onboarding.
- Tenure: Duration for which a staff is placed at the client’s premises.
3. Staff Responsibilities
- 24-hour live-in presence at the Client’s home.
- Job scope discussed prior to onboarding (e.g. child care, basic cooking, cleaning, etc.)
- One weekly off (unless otherwise agreed in writing).
- Staff is responsible for maintaining hygiene, respectful conduct, and professional work ethics.
4. Client Responsibilities
- Provide safe, hygienic living space, food, and access to a washroom for the staff.
- Treat staff with dignity, kindness, and respect.
- Pay monthly salary on time (directly or through HomeAngels if applicable).
- Not engage staff in tasks that are unethical, illegal, or beyond the agreed scope.
5. Payment Terms
- A non-refundable one-time booking fee is charged before service starts.
- Any advance salary paid to staff is the responsibility of the Client.
- Staff salary may vary based on skill, location, and nature of work.
6. Replacements & Support
- HomeAngels provides up to 3 free replacements within a 6-month period if the staff resigns. within 11 months period more replacement can be provide in request of client, misbehaves, or is found unsuitable.
- Replacement timeline: 1–7 working days (can vary).
- Replacement is subject to valid concerns and evidence.
7. Cancellation and Refund Policy
- Cancellation after deployment: No refund of service fee.
- If staff leaves within 7 days of joining and client doesn’t want replacement: 50% of service fee may be credited to your original payment method within 5-7 days.
- Staff absenteeism must be reported within 24 hours.
8. Background Verification & Legal Standing
- All staff go through ID verification and in-person screening.
- HomeAngels is not liable for any criminal or civil behavior of staff post deployment.
9. Liability Limitation
- HomeAngels is not the employer of the staff.
- We are a placement and facilitation platform only.
- We are not liable for:
- Any financial loss or theft
- Health issues or accidents
- Emotional, physical, or legal disputes
- Clients are advised to take necessary precautions and sign their own employment agreement with staff if needed.
10. Confidentiality & Data Use
- All client and staff data is stored securely and never sold.
- By using our services, you agree to allow HomeAngels to contact you via SMS, email, WhatsApp, or call.
11. Dispute Resolution
- Any disputes should first be raised to HomeAngels support team at support@homeangels.in
- We aim to resolve complaints within 7 working days.
- Any unresolved disputes will be subject to arbitration under Indian law in the jurisdiction of Delhi.
12. Termination of Service
- Either party may terminate the service with 7-day written notice.
- If staff misbehaves, absconds, or violates the agreement, HomeAngels will arrange replacement or terminate contract.
13. Force Majeure Clause
HomeAngels shall not be liable for failure to perform its obligations if such failure is caused by events beyond its control, including but not limited to, natural disasters, strikes, pandemics, or governmental actions.
14. Final Disclaimer
HomeAngels does not guarantee the long-term performance or behavior of the staff. We act as a connector, trainer, and supporter. All final hiring decisions rest with the client.
🖋️ Signed by:
Team HomeAngels
www.HomeAngels.in
support@homeangels.in